Confirming Appointments
After your consultation you’ll be required to make an appointment for treatment. All appointments for treatment, once a time and date have been agreed, will require a 50% deposit to secure the appointment time. Until a deposit has been received the booking is still provisional which means the date and time can be booked by another client. As soon as the deposit is received the appointment is confirmed.

Cancellation/ No Show Policy
Your care is very important to us and your appointment time is reserved especially for you. We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, the following policies are honoured: A 48-hour notice is required when cancelling an appointment. This allows the opportunity for someone else in need of an appointment to schedule a treatment or consultation.

Deposit Policy
A deposit will be taken when booking any treatment. This will be deducted from your bill for the relevant treatment.

The deposit will be 50% of the treatment cost.

Deposits can be paid via bank transfer or alternatively we can text/email a secure link for payment by card.

*** Please be aware, we cannot confirm your appointment until a deposit has been received ***

We guarantee that when a notification to cancel the appointment has been received with more than 48 hours’ notice, the full deposit will be refunded.

In an instance where a late cancellation is received (including failing to attend the appointment without notification) with less than 48 hours’ notice, we will retain your deposit.

To help our clients minimise the chance of losing their deposit, we send text reminders a minimum of 48 hours ahead of the appointment. Although due to circumstances beyond our control this may not always be possible and therefore the client should not rely on text reminders.

How to notify the clinic about cancelling an appointment:

Notification is always best by telephone on 07833 982 793

or email to mp@monvisagehealth.co.uk

Payment Policy
The balance of payment is due in full at the time of treatment either by cash, bank transfer, debit or credit card in the client's name.

Photo Policy
Please be prepared to remove your make up upon arrival for pre-treatment photos. All clients are required to have photos taken in the office at every visit. You will be offered a consent form to discuss the options with regards to the use of these photos. These include use of your success, to anonymise your photos when posted on social media, or to opt out of use altogether.

Refusal of treatments
We reserve the right to refuse treatment where the doctor deems it inappropriate for any reason and the clinician decision is final in this regard. Please note that we do not provide treatments for anyone under the age of 18.

Complaints
MonVisage takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible. Complaints about any aspect of your experience with MonVisage should be made in writing by emailing mp@monvisagehealth.co.uk Complaints received by writing will be acknowledged by return email within one week of receipt.

Children
Our treatment room, which is situated in a business park, has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. Thank you for your understanding.

How information about you will be used
You, or your authorised third party, has provided us with your data in order to:

1. provide you with information about our services, or
2. provide you with our services, or
3. both of the above

The data we generally process is not publically available.

We hold necessary information to be able to provide you with the services described above, ensure a complete medical history is maintained and to keep you up to date with our services (where you have asked for us to do so). For example, your name, address, date of birth, medical history and contact details. We will also keep a selection of photographs and/or video of your treatment (if applicable) in order to ensure the highest quality of service. We will not transfer this to any other third party without your permission, unless you agree we may use such media for our marketing purposes. We will also hold necessary data in order to pursue our legitimate interests including keeping you up to date with our services.

Our use of your data is to enable us to supply our services, ensure your contractual obligation is met and to protect your vital interests. This includes:

• providing your treatment;
• ensuring your treatment is safe;
• making reasonable adjustments;
• auditing;
• statistical analysis; and
• fraud prevention

We will only use your personal data for marketing purposes where you have agreed with us that we can do so in advance or where you have already been a customer of ours and consent was previously given. We will never pass your data onto a third party for marketing purposes. The processing of your data is necessary for the performance of the contract you entered into with us.

All the personal data we hold about you will be processed within the EU or to any country that can guarantee adequate protection under the data protection legislation.

We process your data to the following organisations:

• Microsoft as this firm provides computer systems we use, they do not pass your data to any other third party.

We may disclose information outside of these groups to help prevent fraud, or if required to do so by law.

It would benefit you to notify us of any health condition, disability, treatment history and/or personal information relating to your private life that may impact on the services we offer. This will allow us to take reasonable steps to accommodate your needs or requirements and to ensure safe treatment. We will require your explicit consent to process this information, unless the processing of this data is deemed to be in your ‘vital interest’. This information will be used by us to assist you and will be kept as long as it is required for this purpose.

Where we have asked you for permission to keep you up to date with our services and you have agreed we will contact you at reasonable intervals to keep you up to date. Equally we may do so where you have previously been a customer.  You have the right to withdraw consent at any point and can do so by emailing: mp@monvisahehealth.co.uk

We will generally retain your data for six years after our services have finished, after which time it will be deleted or anonymised if it is no longer required for the lawful purpose for which it was obtained. However where the data is required to ensure your vital interests, an example of this is the treatment received, we will maintain this indefinitely.

Under data protection legislation you have several rights regarding the use of your personal data, as follows:

• If at any point you wish to either confirm whether your personal data is being processed and/or you require access to the data we hold on you, you can request to see this information, and we will respond within a month.
• You also have the right for certain data you have provided us with to be provided to you in structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller.
• You are entitled to have data corrected if it is inaccurate or incomplete.
• Whilst you are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for processing, or the data in question has otherwise been unlawfully processed, it is unlikely we will delete your data unless you have settled the account or it is closed
• You have the right to object to the processing of your personal data.
• You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy, or if we are reviewing an objection you have raised in relation to its processing.